Privacy policy

General information on the processing of your data

Responsible for data processing:
Arlberg Hospiz Hotel Werner Gesellschaft m.b.H. KG
St. Christoph 1
6580 St. Anton am Arlberg
+43 (0) 5446 2611
info@arlberghospiz.at

Thank you for visiting our website and your interest in our company. We take the protection of your personal data very seriously. We strictly adhere to the legal provisions of the EU Data Protection Basic Regulation as well as the Austrian Data Protection Act as amended. In the following we would like to inform you comprehensively and transparently about the processing of your personal data by us as the responsible company. These statements refer to the current legal situation. We expressly reserve the right to make future changes or adjustments. Therefore, we recommend that you read this data protection policy regularly in order to stay informed about the processing of your personal data. If you have any questions or suggestions, please contact us at the address given above.
Processing and transfer of personal data

The term "processing" covers all handling of personal data, such as their collection, organization, storage, transmission, modification, deletion and final destruction. If you provide us with personal data outside of a contract, we will process these data for the purpose communicated to you when the data were collected. In this case, the data will only be forwarded to other companies to the extent covered by your consent. In certain cases, we may also be legally obliged or entitled to process your personal data because of our overriding interests. In this case we will make this transparent to you as far as possible. If you have concluded a contract with us, we will use the data you provide to the extent necessary for the performance of the contract. Your data will only be passed on to third parties if this is necessary for the fulfilment of the contract - in the case of fulfilment of the contract it may be necessary to pass on your data to a mail-order company if you wish to receive booking documents or if the booking is processed via a third party platform.

Newsletter

The newsletter is sent by e-mail based on your consent and contains information about offers, news and events of the Arlberg Hospiz Hotel and its sister companies. We only pass on the data necessary for sending the newsletter to the processor commissioned by us to create the newsletter. You may revoke your consent to receive the newsletter at any time informally with effect for the future by e-mail or post to the address given above.
Deletion of the personal data processed by us

Your personal data will be deleted by us as soon as there is no longer a reason for further processing or storage. Such a reason can result from a contract, from the law or from our legitimate interests. In order to ensure this, we regularly delete all old data and you can of course request the deletion of your data at any other time (see below under "Rights of Data Subjects"). If we are legally obliged to store your data (e.g. due to tax regulations), the deletion will take place after the expiry of this legal storage period.

Data security

We take all necessary and appropriate technical and organizational security measures to protect your personal data from loss and misuse. Your data is stored in a secure, state-of-the-art operating environment. Access to our website is also secured via HTTPS if your browser supports SSL. This means that communication between your terminal device and the servers is encrypted.

Rights concerned / Your rights to protect your personal data

You have a number of rights with regard to the personal data we process. You can exercise all these rights free of charge and informally (by e-mail, telephone or post), or after proof of your identity, at the address given above. Your rights in detail:

• Right to information: You can request information about the data we process at any time. In this case, we will inform you in writing about the data we have stored about you, the purposes for which we use it, the categories of recipients we pass it on to and how long we intend to keep it. We will comply with your request for information without delay, but within one month at the latest.
• Right to cancellation: You have the right to request at any time, informally and without obligation, the cancellation of your data processed by us. We will comply with this request if your data is no longer necessary for the purpose of collection, if you revoke any existing consent, in the event of unlawful data processing or if deletion is necessary to fulfil a legal obligation.
• Right to correction: If we process incorrect or incomplete data about you by mistake, we will of course correct it. An informal request sent to us is sufficient for this.
• Right to limit processing: If it is not possible to delete your data or if you do not wish your data to be deleted, but you do not agree to any use beyond the storage of the data, we have the obligation to limit further processing of your personal data at your request.
• Right to data transferability: Upon your informal request, we will make the data we have stored about you, which we have received on the basis of a contract or your consent, available to you free of charge in a common file format. You can use this data for your own purposes and pass it on to future contractual partners. If you wish and if it is technically feasible, we will also directly transfer your data to an addressee you have specified. In this case we will inform you after the transfer has been completed. We will comply with your request without delay, but within one month at the latest.
• Right of objection: If we process your data on the basis of our legitimate interest, you also have the right to object to further processing of your data in accordance with the basic data protection regulation.

Right of appeal

The EU General Data Protection Regulation and the Austrian Data Protection Act guarantee you the above-mentioned rights in the area of data protection. If you believe that any of these rights have been violated by our company, you have the right to complain to a data protection supervisory authority. In Austria, the Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, is responsible for this. Claims against us to which you are entitled on the basis of other legal grounds shall remain unaffected by this.

Data processing on the website:

Cookies
So-called cookies are used on this website. A cookie is a small file that can be stored on your computer when you visit a website. Basically, cookies are used to provide users with additional functionality on a website. For example, they may be used to help you navigate a website, to allow you to continue using a website where you left off and/or to remember your preferences and settings when you return to the website. Cookies cannot access, read or change any other data on your computer. Most of the cookies on this website are so-called session cookies. They are automatically deleted when you leave our website again. Persistent cookies, on the other hand, remain on your computer until you manually delete them in your browser. We use such persistent cookies to recognise you the next time you visit our website.

Use of Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required to do so by law or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with other data held by Google. You can prevent the installation of cookies by selecting the appropriate settings on your browser software; However, please note that if you do so, you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purpose described above.

You can object to the collection of data by Google Analytics with effect for the future by installing a deactivation add-on (tools.google.com/dlpage/gaoptout) for your browser.

Use of Facebook Social Plugins
Our website uses social plugins (“plugins”) of the social network facebook. com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) . The plugins can be identified by one of the Facebook logos (white “f” on a blue tile or a “thumbs up” sign) or with the addition “Facebook Social Plugin.” The list and appearance of Facebook social plugins can be found here:developers.facebook.com/docs/plugins.

When you visit a website of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the website. We therefore have no influence on the extent of the data that Facebook collects with the help of this plugin and therefore inform you according to our state of knowledge:

By integrating the plugins, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example by clicking the Like button or leaving a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. If you are not a member of Facebook, it is still possible for Facebook to discover and store your IP address.

For the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights in this regard and settings options to protect your privacy, please refer to Facebook’s privacy policy: facebook.com/policy.php
If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your member data stored on Facebook, you must log out of Facebook before visiting our website.

Use of Google +1 button
Our website uses the “+1′′ button of the social network Google Plus, which is operated by Google Inc. , 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). The button is recognizable by the sign “+1′′ on a white or coloured background.

When you visit a website of our website that contains such a button, your browser establishes a direct connection to Google’s servers. The content of the “+1′′ button is transmitted by Google directly to your browser and integrated by it into the website. We therefore have no influence on the extent of the data that Google collects with the button, but we assume that your IP address is also collected.

For the purpose and scope of data collection and the further processing and use of the data by Google, as well as your rights in this regard and settings options to protect your privacy, please refer to Google’s privacy policy on the “+1′′ button: https://policies.google.com/privacy?hl=en

If you are a Google Plus member and do not want Google to collect data about you via our website and link it with your member data stored by Google, you must log out of Google Plus before visiting our website.

Use of Twitter’s Tweet Button
Our website uses the “Tweet” button of the social network Twitter, which is operated by Twitter Inc. , 750 Folsom Street, Suite 600, San Francisco, CA 94 107, United States (“Twitter”). The button is recognizable by the dark blue bird and the word “Tweet′′ on a light blue background.

When you visit a page of our website that contains such a button, your browser establishes a direct connection to the servers of Twitter. The content of the “Tweet′′ button is transmitted by Twitter directly to your browser and integrated into your Twitter message. We therefore have no influence on the extent of the data that Twitter collects with the button, but we assume that your IP address is also collected.

For the purpose and scope of data collection and the further processing and use of data by Twitter, as well as your rights in this regard and settings options to protect your privacy, please refer to Twitter’s privacy policy: twitter.com/en/privacy

If you are a Twitter member and do not want Twitter to collect data about you via our website and link it to your member data stored on Twitter, you must log out of Twitter before visiting our website.

Cookie Directive

What is a cookie and why are they used?
In order to optimize the use and presentation of the website, so-called cookies are used in the course of the use. Cookies are small data packages that are sent to the visitor’s browser and stored there when visiting a website. This information can be sent back to the web server each time you visit the website.

Cookies are used to store personal page settings, since websites do not have their own data storage. They can also be used to identify users and record their usage behavior. Cookies serve a wide variety of purposes and are therefore differentiated according to function, lifespan and source. For example, there are temporary and permanent cookies. Temporary cookies are deleted either automatically after a period defined in the cookie or after the end of the browser session. Permanent cookies are permanently stored in the browser.

Deleting and blocking cookies
All common web browsers offer functions to prevent the general storage of cookies, or the storage of cookies from third parties (e. g. advertising partners) and to delete cookies at any time. Information and instructions on how to manage cookies can be found on the following links of the browser manufacturers:

Microsoft Edge- Edge Cookies
Google Chrome – Google Chrome Cookies
Mozilla Firefox – Mozilla Firefox Cookies
Opera – Opera Cookies
Apple Safari - Apple Safari Cookies

Please note that blocking cookies may restrict the use of the website.

Third-party cookies
Third-party cookies (including Google) are also used to display ads based on a user’s previous visits to the website. These advertising partners do not collect any personal information such as names, e-mail addresses, postal addresses or telephone numbers. Users of the website can deactivate the use of cookies by Google by accessing the page Interest-based advertising on websites outside of Google and deactivating the function there. In addition, users can deactivate the use of cookies by third-party providers by visiting the “Network Advertising Initiative” deactivation page optout.networkadvertising.org and youronlinechoices.com and adjusting the appropriate settings for the opt-out procedure. These settings ensure that no interest-based advertising is displayed, but do not prevent advertising from being displayed in general.

The following types of cookies are used on the website

Technical cookies:
In order to display a modern and user-friendly website, the use of technical cookies is absolutely necessary. Without these cookies, data entered during your visit to the website cannot be cached and processed (typical examples are products in a shopping cart or previous selections of products/services if you go back during a session).

Functional cookies:
Functional cookies may be used to make the website as user-friendly as possible. These are not necessarily necessary for the functioning of the website, but significantly improve the usability during your stay on the website. These are used when settings such as preferred language or interests are to be saved so that they do not have to be re-entered every time you visit.

Analytical cookies:
Analytical cookies are used to get an idea of how visitors use the website, what topics they came to the website about, which topics or posts are particularly interesting and relevant in order to continuously improve the service provided. In addition to visited pages, referring pages and jumping pages, data such as length of stay and click activities can also be stored.

Commercial cookies:
Cookies may also be used during marketing campaigns to display advertising on other websites. Cookies and retargeting tags are used for interest-based advertising by online advertising providers on their own website.

Cookies of social networks:
In order to like and share elements such as pages, pictures and videos on social networks such as Facebook, Twitter, Google+, YouTube, Pinterest, Instagram, etc. , social plug-ins are integrated into the website. Cookies placed by these platforms cannot be influenced, as they, including their content, are managed exclusively by third-party providers. In order to avoid assigning the website visit to personal profiles, the visitor must be logged out of these third-party providers at the time of the visit.